Privacy Policy

Effective Date: 7 June 2025

At Locks on Sea, your privacy is just as important to us as your security. We’re a professional locksmith business based in Southend, offering trusted, local services. This policy explains how we collect, use, and protect your personal data in compliance with UK GDPR and best practices.

1. Who We Are

Locks on Sea is a UK-registered locksmith company. Our services include residential, commercial, emergency call-outs, and lock replacements.

Contact:
Locks on Sea
Email: info@locksonsealocksmiths.co.uk
Phone: 07782 775791

2. What We Collect

We only collect the data we need to help you. This may include:

• Your name

• Contact number

• Email address

• Service address/location

• Any information you provide in your enquiry or booking

We do not collect unnecessary or sensitive data unless absolutely required.

3. Why We Collect Your Data

We collect your personal data to:

• Respond to enquiries and provide quotes

• Arrange appointments and complete services

• Process payments and issue receipts

• Provide follow-ups or service feedback requests

• Fulfil legal obligations (e.g., accounting or safeguarding)

4. How We Store and Protect Your Data

We store your data securely using password-protected systems and GDPR-compliant service providers. Access is strictly limited to personnel who need it to carry out services.

5. Third-Party Services

We do not sell or rent your personal information. We may share necessary data with:

• Email services: Brevo (Sendinblue), Mailchimp (for updates or confirmations)

• Scheduling software: Cal.com or similar, if used

• Website host & infrastructure: Vercel, Hostinger, or similar UK-compliant providers

• Payment providers: Stripe, PayPal, or Square (if applicable)

These services are either located within the UK/EEA or meet international data protection standards.

6. International Data Transfers

Some services (e.g., Mailchimp) may store data outside the UK/EEA. In such cases, data is only transferred to providers with appropriate safeguards, like the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.

7. Cookies & Tracking

Our website uses cookies to:

• Improve user experience and performance

• Enable location features (to help you find your local locksmith)

• Track anonymised visitor analytics

You can manage cookie preferences through your browser settings. We never use cookies to collect sensitive personal data.

For full details, view our Cookie Policy.

8. Your Rights

You have the right to:

• Access the data we hold on you

• Request corrections or updates

• Request deletion (where legally applicable)

• Withdraw consent at any time

• Object to certain uses (like direct marketing)

To exercise your rights, email info@locksonsealocksmiths.co.uk.

9. How Long We Keep Data

We only retain your data as long as needed for:

• Completing your service

• Legal, tax, or accounting reasons

• Customer support and record-keeping

When data is no longer required, it is securely deleted.

10. Complaints & Contact

We take your privacy seriously. If you have any concerns or would like to make a complaint:

Email: info@locksonsealocksmiths.co.uk
Phone: 07782 775791

If we can’t resolve your issue, you can contact the UK Information Commissioner’s Office (ICO) via ico.org.uk.

11. Updates to This Policy

This policy may change to reflect legal updates or improvements in our services. The most recent version will always be available on our website.

Locks on Sea – Trusted Local Locksmiths in Southend and Beyond